Catchment repairs when you can't wait.
When your catchment fails — a leaking tank, a dead pump, no pressure, or no water at all — call us and we'll get to you fast, usually same-day or next-day. We track down the real cause, fix it right, and get clean water flowing to your home again. Maintenance-plan customers always get first priority.
Catchment problems we fix
- Leaks & tank damage — a leaking tank, cracked fitting, or failing liner that's draining your water away.
- Pump & pressure problems — weak flow, a pump that won't prime, short-cycling, or pressure that's dropped at the tap.
- Stuck or failed filters — clogged sediment housings, a UV lamp that's quit, or filters that were never getting changed.
- Contamination scares — cloudy, smelly, or off-tasting water, or critters and debris that got into the tank.
- "No water" emergencies — you turned on the tap and nothing came out. We figure out why and get you flowing again.
Why catchment fails faster in Puna
Catchment systems in Hawaiian Paradise Park, Pahoa, and across Puna take a beating. With 120+ inches of rain a year, VOG off Kīlauea, and constant organic debris loading the tank, sediment clogs filters, pumps wear, and seals give out sooner than they would in a gentler climate. Small problems also escalate quickly here — a slow leak or a failing filter can become a no-water situation in days.
That's why fast response matters. The sooner we catch a problem, the smaller and cheaper the fix usually is — and the less time your ʻohana spends without water.
How it works
Call or text us
Tell us what's happening. For emergencies we aim for same-day or next-day, and plan customers get first priority.
Diagnose the real cause
We come out, find what actually failed — not just the symptom — and tell you straight what it'll take to fix.
Repair & restore
We make the repair, confirm clean water is flowing, and check the rest of the system so it doesn't happen again.
What it costs
Repair cost depends on what failed and which parts are needed, so we diagnose before we quote — never sight-unseen. We'll tell you clearly what's wrong and what it'll take to fix, with no upsell. Monthly maintenance plan customers get priority scheduling and discounted repairs, which is one of the biggest reasons families sign up. Call or text 808-765-7234 and we'll get moving.
Common questions
How fast can you come out?
For true emergencies — no water, a major leak, a contamination scare — we aim for same-day or next-day across Puna and East Hawaii. Maintenance-plan customers are always first in line.
My water suddenly looks or smells wrong — what do I do?
Stop drinking it and call us. Cloudy, smelly, or off-tasting water can mean a failed filter, a UV problem, or something that got into the tank. We'll diagnose it and get your water safe again.
Do I need to be a maintenance customer to get help?
No — we help anyone on catchment in our service area. Plan customers just get priority scheduling and discounted repair rates.
Related services
Something wrong with your water?
Don't wait it out — call us. We'll get to you fast and tell you straight what's going on.